Return

We do our best to offer you the best and most beautiful products. Are you not satisfied with our order? We're sorry to hear that, but we want to help you with that too. Customer satisfaction is very important to us, which is why we have made it as easy as possible to exchange and return your order.

You can return your order up to 30 days after receipt. Once we have received the return, we will ensure that the purchase amount is credited to your account within 5 working days.

Pretenoris does not send return labels, but the customer must bear the return cost themselves. Unfortunately, we are unable to cover these costs due to our very low selling prices. We hope for your understanding of this.

Please enter the contact form on our website and in it you can request the return form. Enter the order number, your address and the email address used to place the order.

Should we not be able to respond within a few days, you can download the return form here: Return form

If you choose to refuse the package upon delivery, we unfortunately cannot issue a refund. Rejection of a package is not covered by our standard returns policy because the product is not returned to us in the prescribed manner.

To be eligible for a possible refund, we ask that you return the package according to the stated return procedure. In this way, you ensure that the product reaches us in good condition and that we can process your return request.

Please inform us about the return, including Track-and-Trace, by email (info@pretenoris.nl). This way we can keep track of the return and its status.

If you send your return to an address other than the one provided by customer service, we cannot process the return. We also cannot issue a refund if you refuse to receive the package at the door.